Average customer rating:
- Disasterous support
- Poor resolution, poor service
- Trouble Networking the Printer with HP Network Printers
- Marginal
- Transfer Belt Error - avoid this printer
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Samsung CLX-3160FN Color Laser Multifunction Printer
Manufacturer: Samsung
ProductGroup: CE
Binding: Electronics
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Accessories:
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3-Year Extended Service Plan - Covers Electronic Items $501-$1000 - Repair
Product Features:
- Speed - Up to 16 ppm (B/W); Up to 4 ppm (Color)
- Resolution - Up to 2,400 x 600 dpi effective output
- First Page Out Time - 14 sec. (B/W); 26 sec. (Color)Copy -
- Copy Speed - Up to 16 ppm (B/W); Up to 4 ppm (Color)
- Resolution - Text, Text/Photo mode - 600 x 600 dpi; Photo mode - 1,200 x 1,200 dpi
ASIN: B000KB6DZU
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Product Description
The Samsung CLX-3160N Color Laser Multi-Function Printer lives up to its name. Samsung MFP The CLX-3160N/3160FN not only prints, copies, scans, and faxes, it gives you color. The USB interface and direct print let you connect USB memory and PictBridge phones and cameras directly to the MFP. With NO-NOIS technology (Non-orbiting Noiseless Optic Imaging System), the CLX-3160FN maintains a whisper quiet noise level by utilising toner stored in fixed cartridges. Just think everything you can do with a color MFP. With Samsung CLX-3160FN, it's not hard to imagine.
Print: First Copy Out Time - 18 seconds (B/W); 36 seconds (Color)Scan - Optical Scan Resolution - 600 x 1,200 dpi Enhanced Scan Resolution - Up to 4,800 x 4,800 dpi ()Fax - 33.6 Kbps modem Scan Speed - Approx. 3 seconds per page Resolution - Up to 300 x 300 dpi (B/W), 200 x 200 dpi (Colour)General Specs - 150-sheet Cassette Tray, 1-sheet Manual Tray Paper Sizes - 3 x 5 (76 x 127 mm) to 8.5 x 14 (216 x 356 mm) Interfaces - USB 2.0, Ethernet 10/100 BaseTX Noise Levels - Less than 49 dBA when printing; less than 52 dBA when copying Dimensions - 18.3 x 16.9 x 19.1 (466 x 429 x 486 mm) Weight - 45.2 lbs. (20.5 Kg)
Customer Reviews:
Disasterous support.......2007-12-18
I have owned this printer for about 4 months.
It was doing OK until about 2 weeks ago. It gave us a message that we needed to replace something known as a Waste Toner tank. I bought a new on online even though I was a little skeptical that this had gone out before the toner. I installed the new tank but the error message kept on saying the same thing.
I researched this a bit online and found others with the same problem It seems there is a problem with the light sensor. I tried cleaning everything off but no luck.
This is when the real trouble started. I tried to contact Samsung support to get the product repaired. I started with their web site. It made me go through a series of trouble shooting steps (turn it off and on, unplug it etc.) but then offered no obvious way to get the device serviced. I tried a few paths through the support site. It may be they have a firefox issue but I could not get past the screen for troubleshooting to return the product.
I then called and was sent to a level 2 tech. He said I needed to clean the device with a Q-tip. I informed him that it was brand new. He said I still needed to do this before we could do anything else. I said it doesn't look dirty at all. The thing had not been used. I finally said I don't have a Q-tip to get inside this thing. He told me to get one and call them back when I had tried it.
I cleaned the unit that was already cleaned as best I could but the printer still gave the same error message. I called them back. I spent about 30 minutes more going through the same process. Finally someone told me that they knew the problem and they had to send me a replacement part. I said OK. He asked for the serial numbers which I gave to him. I had provided them on the site and it told me the unit was under warranty as it had been made on 2/2007. He then told me in order to get service I needed to fax them a receipt. I said I don't have one. He said that I was out of luck. I asked why they needed it since the unit was clearly under warranty even if I had bought it on the day you made it. He said no dice. It was policy. I asked to speak to his boss.
This is when it got even better. I took the time to go through the experience I had had during the day. Instead of saying he was sorry or was going to help me he proceeded to tell me that I was wrong and that their service was great. He finally told me to go down to the place where and I had purchased it to see if they could still get a receipt for me.
I will never again by a Samsung product because of this and I will never again misplace a receipt...I hope.
I have owned many competing brands like HP and Brother over the years but I went with Samsung this time because of cost. I guess you get what you pay for and I am going back to HP after this debacle.
Poor resolution, poor service.......2007-11-29
I've been a graphic designer for over 15 years and just started my own business. I bought this printer thinking it would be a good all-around deal - print/scan/copy/fax. Unfortunately, the print quality is just awful. I've used so many different printers in my life that I do know good from bad. I also called Samsung and they were no help. I have a Mac and when I said i was upgrading to Leopard this week, they said DON'T. After explaining that everything was printing heavy - no matter what setting/paper/computer... they said they would send a new drum. I just bought the thing 3 weeks ago. Then they called back to say their boss said they wouldn't send a drum and that I needed to call Apple. Luckily, I didn't waste my time and printed from a PC - and it was just as terrible. Also luckily, the store is accepting the return. No more Samsung for me.
Trouble Networking the Printer with HP Network Printers.......2007-08-17
I did a lot of research on laser printers but obviously not enough. We have an HP designjet and the printer drivers from the Designjet and the Samsung conflict. There is a note on the Samsung website that indicates that this conflict might exist but I didn't find it during my research (and their tech support people don't know about it either). As a result we had a nightmare trying to get the printers working and on the same network. Samsung technical support was unwilling to answer any questions or offer any help because it had to do with networking and I guess they don't support that feature of their printer. HP technical support folks were much better. Eventually, though, we had to bring in outside tech support people to diagnose the problem (this was before we knew about the possible conflict and before we called HP). Samsung technicians had kept repeating the mantra that there was something wrong with our network, but after thorough testing and some additional research we discovered the real underlying problem. I had told the Samsung technicians on the phone that we were using their printer with HP printers but they apparently were unaware of the possible conflict. I don't fault them for this, but they could have made a bit more of an effort to help us think through the problem, even if they chose not to take any responsibility for it.
We did experience another problem with the printer. After it prints it sends a burst of information back through the routers that lasts about 30-60 seconds during which time it monopolizes all of the traffic on the router to the point where all other computers on that router lose their connection to the Internet. We tried all sorts of remedies and the only conclusion we could reach was that the problem was coming from the Samsung. I realize that networks and printers are pretty fickle things and that there could be another source for the problem that we never found but we tried our hardest to figure it out.
Now we have the Samsung disconnected and everything else is working just fine. We thought about getting a print server to regulate the Samsung but that would not have solved the driver conflict. So, it's going up on Craigslist. The company we purchased it from (not through Amazon) wouldn't take it back because by the time we had finished with all the troubleshooting, the 14 day return period had elapsed. Now we'll buy an HP Laser Printer to replace it.
During the whole ordeal, we were able to print to the Samsung and I have to add that the printing was nice but not quite as good as I expected from a color laser printer.
So, if this is going to be your only printer on your network or if you have other Samsung's on your network, it's not a bad price and the quality is OK. If you have a small office, or printers from other manufacturers on your network, you may want to do some more research before buying.
Marginal.......2007-07-27
The color rendition of photographs was never very good. The machine seemed to use a lot of ink in a short period of time. The print quality was ok. The instructions were poor and I found myself calling Customer Support a lot. Although they were responsive, they were not able to resolve my setup issue. I have a dial up connection, an answering machine and the fax machine on the same line. CS was unable to figure out how to make all three things work. If the machine was configured to a fax setting, the answering machine wouldn't pick up. If the machine was configured to an answering machine setting, the fax machine wouldn't work. After (2) days of trying, they said they couldn't resolve the problem and that the machine may be broken. I don't think the machine was broken, I do think that this condition was never considered in it's design.
Transfer Belt Error - avoid this printer.......2007-07-20
After about 5 weeks of light use the printer had a paper jam, and subsequently is stuck with a "transfer belt error" and won't operate. Samsung sent us two replacement belts, neither of which worked. We've been without a printer for several weeks. Now we're just trying to just get either a replacement or refund, which has proven difficult so far.
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Pretec i-Disk II is a removable flash drives featureing special data storage, protection and transmission. It possess convenient, portable, plug & play and ease-of-use USB port expansion characteristics. Fast performance and big capacities match your storage needs. Pretec i-Disk II provides the most effective way to transfer files between the flash memory and the host computer through USB 1.1/2.0 interface. Simply plug into any USB port process, copy and share all your personal data storage any where any time. It provides the answer for your personal connectivity to the world with its stylish design.
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High capacity, slow performance.......2007-02-23
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However, the performance is horrendous. It took 4 minutes to write 100 1MB files. That's 375 KB/second, not even 1 MB/second.
"Drive E: 265.774902 seconds for 100 iterations (0.376258 iterations per second)"
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